Privacy Policy

Data protection

Any information provided will be used and protected in accordance with the Data Protection Act 1998, the General Data Protection Regulations (EU 2016/679) and any subsequent legislation as appropriate.

Privacy notice

Use of your personal information

Who are we?
Central Audi & VW Specialists (Bham) Ltd is the data controller and is engaged in the service and repair of motor vehicles. Data protection is the responsibility of the Administration Team.

What personal information do we need?
Names, addresses, telephone numbers, email addresses, vehicle registration numbers. Some telephone calls are recorded. CCTV is in use on our property.

Why do we need this information?
It is held for contract and/or contact purposes and also as is necessary for the legitimate interests of Central Audi VW to ensure compliance with service, events, surveys, accessories, sales or relating to vehicle safety or specification standards; for any of which direct marketing may be undertaken. Failure to provide this information may impact on our ability to provide the services detailed above. Recorded telephone calls are held for quality and training purposes. CCTV images are held for the purpose of crime prevention and/or detection.

How may we contact you?
By email, post, SMS, and telephone.

How long do we keep the data?
We are required to keep data for as long as necessary in line with our contractual, regulatory and legal obligations. CCTV images are held for 30-60 days.

To whom do we pass your data?
No information is passed to any organisations that are not engaged with Central Audi VW except to agencies for the matter of legal obligation or for enforcement, payment of any fines, duties, tolls, congestion charges or other sums which become payable related to your use of vehicles registered to the Central Audi VW. Any personal data that we collect will not be sold to third parties.

Central Audi VW website


Central uses a number of cookies — small text files that are read by — to store preferences and settings, to help us identify your web browser across page loads and to analyse how is used.

You can learn more about the cookies we use on by visiting our Cookies page.

Analytics and visitor tracking

We use a number of methods that analyse and track people that visit, including real-time web statistics analysis and click-tracking packages, provided by third parties and our own in-house log file analysis.

All visitor tracking that we use is anonymous, does not identify you personally and is not processed with data from our other databases.

Updating our records

If you wish to amend or remove your contact preferences, update your details, receive a copy of the personal information we hold about you, transfer that data to another supplier, object to or restrict our processing of your data or be removed from our records, please contact the data management team using either of the methods below. We may need to contact you if there are any queries relating to your request. In some instances we may be required to retain data relating to our contractual, regulatory and legal obligations.

You can update our records by writing to us:

Administration Team
Central Audi & VW Specialists
Unit 4 Holly Park Ind Est
Spitfire Road
B24 9PB

You can also update our records by emailing:

If you have a complaint about data use, you can write to the Information Commissioner:

Information Commissioner’s Office
Wycliffe House
Water Lane