Customer Service

At Central we aim to provide a first class service to all our customers. However, there may be occasions when something goes wrong that leaves you disappointed or dissatisfied.

If you are unhappy with any aspect of our service or would like to give some positive feedback, we would like to know. Your comments are important to us; they help us to make changes that will ensure we meet your expectations now and in the future.

How to make contact

You can contact us by phone, in person, in writing or by email.

Central Audi & VW Specialists
Unit 4 Holly Park Ind Est
Spitfire Road
Birmingham
B24 9PB

Phone Number: 0121 384 6006

E-mail address: customercare@centralaudivw.co.uk

How we will handle complaints

We will try to resolve your complaint immediately and with the minimum of inconvenience to you. The person you initially contact will discuss your complaint and identify with you what we can do to put it right. The more information you can provide, the quicker we can try to resolve your grievance.

Sometimes we will not be able to solve the problem for you straightaway. In such cases, we will send an acknowledgment of your complaint in writing or email within two working days. On these occasions, we aim to resolve matters within 14 days. If your complaint is particularly complex, it may take longer to resolve.

ADR

If you are still not satisfied with this outcome you may refer your complaint to our ADR (Alternative Dispute Resolution) provider The Motor Ombudsman who can provide an independent and impartial third party assistance and considers the evidence in a dispute and makes a decision, which offers a view or helps all parties reach an agreement.

Motor Ombudsman is a CTSI certified ADR provider that can offer this ADR service. Further details can be found at https://www.themotorombudsman.org/ or alternatively you can contact their advice line on 0800 692 0825.